Refund policy

πŸ” Return & Replacement Policy

Thank you for shopping with Anshul Impex. As a B2B wholesale supplier of natural crystals, we aim to ensure safe, reliable, and transparent transactions for all our partners across India.

βœ… Replacement or Credit Eligibility

We provide replacements or credit notes under the following circumstances:

  • Items received in damaged or broken condition

  • Missing products from your package

  • Products different from what you ordered (e.g., wrong type, size, or quantity)

πŸ•’ Claims must be raised within 3 calendar days of delivery.

πŸ“¦ Kindly include clear photo or unboxing video as proof.

❌ Returns Not Accepted

Due to the nature of our products, we do not accept returns for:

  • Natural color, texture, or size variations in crystals

  • Change of mind or buyer’s remorse after dispatch

  • Products damaged due to improper handling by buyer

  • Custom-made or made-to-order products

All crystals are natural and hand-processed, making slight variations unavoidable and unique to each item.

πŸ“© How to Raise a Claim

To report any issue, please contact us via:

Include:

  • Order ID / Invoice Number

  • Description of the issue

  • Relevant photos/videos

Our team will get back to you within 24–48 business hours.

πŸ”„ Resolution Options

After verification, we may offer:

  • Free replacement in your next order

  • Credit note applicable on future purchases

  • Refund (in rare and valid cases only)

🚚 Replacement Shipping

  • If the error is from our side, replacement shipping is free

  • Minor damages may be compensated via credit note instead of re-shipping

Note: For smoother claims, please record an unboxing video at the time of receiving.

We appreciate your cooperation and aim to build a long-term trusted relationship.